Empire Maintenance Services, Inc.
"Building Maintenance Experts for the Dallas/Fort Worth Area"  214-327-1967

Services Offered

  •   Complete office  cleaning
  •   Carpet & upholstery cleaning
  •   Stripping and waxing
  •   Restroom cleaning
  •   Window washing
  •   Wall washing
  •   Final construction cleanup
  •   Office finish-out & remodeling
We also provide specialty cleaning for granite, wood, concrete, gym floors, and VCT flooring.

Quality Assurance Program

EMS will assign a general manager to the clients account immediately.  During the initial startup period, the General Manager will report to the  management office daily, communicate with the property manager and observe the management logs for complaints or service requests.

  • In the event of a complaint, the general manager will personally visit with the tenant observing the problem and provide assurance of correction
  • The general manager will physically communicate the problem to the night shift, personally overseeing corrective action. The following day, the general manager reports to the management office, communicates with the property manager, and personally visits with the tenant who had logged the complaint to insure that it is resolved to the tenant's satisfaction.
  • The general manager will continue the Quality Control Program daily until such time as a routine is developed that is satisfactory to the client. The program can then be adjusted to two times weekly or as elected by the client.

Send mail to lisle.eddy@sbcglobal.net with questions or comments about this web site.
Last modified: 01/30/ 2003